- A Guide to the Project Management Body of Knowledge,
Chapter 8 (1996 & 2000 edition)
- PMBOK Q&A, PMI, Quality |
Quality Management for Projects and Programs, Ireland, Lewis R., 1991 |
Project Management: A Systems Approach to Planning, Scheduling & Controlling, Chapter 23. Kerzner |
The Management and Control of Quality, Evans and Lindsay |
PMP Challenge!, ESI, Quality Section |
Quality Assurance (QA) | The process of evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards. Also, the organizational unit that is assigned responsibility for quality assurance. |
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Quality Control (QC) | The process of monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance. Also, the organizational unit that is assigned responsibility for quality control. |
Quality Plan | A document setting out the specific quality practices, resources and sequence of activities relevant to a particular product, service, contract or project. (ISO-8402) |
Quality Policy | The overall quality intentions and direction of an organization as regards quality, as formally expressed by top management. (ISO-8402) |
Quality Planning | Identifying which quality standards are relevant to the project and determining how to satisfy them. |
Total Quality Management (TQM) | A common approach to implementing a quality improvement program within an organization. |